We’ve tried to design Dock411 to be simple and easy-to-use. We understand problems do occur, however, and are prepared to help. If you're having difficulties, please check to see if your question or issue is covered in the FAQ below.
Yes, accounts are free. There isn't a charge to create a Dock411 account.
Simply visit the Sign up page, enter your information, and click the Create Account button.
You'll now be able to use both the web and mobile apps with your new account.
Most difficulties signing in are related to incorrect passwords. Please be sure you’re typing your password exactly as when you created it, paying special care to the case.
We recommend that you type passwords and not copy and paste as this can introduce unwanted characters into the password fields.
Please visit our Forgotten Password page and enter the handle or email address you provided when signing up. Shortly you should receive an automated email from our website. In this email there will be a personalized link which allows you to reset your password directly.
Please note: passwords are case sensitive and must be entered in twice exactly the same for confirmation.
For security precautions, your account will be locked after too many unsuccessful sign-in attempts. Please visit our Forgotten Password page and enter the handle you provided when creating your account. Shortly you should receive an automated email from our website. In this email there will be a personalized link which allows you to reset your password directly.
No, for security reasons, we cannot retrieve or reset the password for any user.
There’s a chance that emails we’ve sent you have ended up in your Spam or Junk folder. What might help is for you to add dock411.com to your email address book. Chances are better that emails we send to you will then be delivered to your Inbox.
If email from our site is not arriving in your Inbox and is also not in your Junk/Spam folder, please contact your IT department. They will be able to help your further troubleshoot this issue.
Our help pages are being continuously updated with more pages and topics.
If you don't see what you're looking for here, please let us know and we'll be happy to help.